Privacy Policy
Last updated: 21 July 2025
1. Data Controller & Contact
Heliexpert Ltd (trading as Aircam Drone Services)
Registered in England & Wales, Company No. 12154410
Registered Office: 68 Conygar Road, Tetbury, Glos, GL8 8JF
ICO Registration: ZB042180
For privacy enquiries or your rights, contact:
Email: office@aircamdrone.co.uk
Phone: 01666 744 042
2. Scope
This policy applies to personal data collected when you:
- Visit or comment on our website
- Upload media
- Enquire about or book drone services (photography, videography, surveys, etc.)
- Rent time-lapse cameras
3. Categories of Data & How We Collect It
- Identity & contact data: name, email, phone number via enquiry/contact forms and bookings
- Website data: IP address, browser and device identifiers via cookies
- Comment data: submitted comments, profile picture hash (to Gravatar), timestamp
- Uploaded media: images or video files you upload for service production—may include GPS metadata
- Usage data: interactions with our services and time-lapse equipment logs
4. Basic Cookies & Tracking (PECR)
- We use strictly necessary cookies (e.g. login and language preferences)
- Optional cookies for analytics or functionality are only used with your consent
- You can manage cookie preferences via the banner or your browser settings
5. Lawful Bases for Processing
- Contracts: when delivering services (e.g. drone hire, time-lapse)
- Legitimate interests: for spam prevention, security, or admin
- Consent: for optional cookies and marketing emails
- Legal obligation: e.g. tax, safety audits, insurance, CAA compliance
6. How We Use Your Personal Data
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide drone or time-lapse services | Identity, contact, media uploads | Contract performance |
| Improve website & prevent spam | IP, user-agent, cookies | Legitimate interests |
| Send quotes, invoices, newsletters (if opted in) | Email, name | Consent |
| Legal/compliance records | Various | Legal obligation |
7. Sharing Personal Data
We may share your data with:
- Internal team & subcontractors (e.g. drone pilots) – all bound by confidentiality
- Third-party processors:
- Gravatar (for profile images)
- Hosting and analytics services (under processor agreements) - Legal compliance: CAA, courts, insurers, or law enforcement when required
We do not sell your data.
8. Data Transfers Outside the UK
We do not transfer data outside the UK or EEA unless using appropriate safeguards such as adequacy decisions or UK-approved Standard Contractual Clauses.
9. Data Retention Policy
- Comments and metadata: indefinitely
- Website accounts: until deleted by the user or site admin
- Service records and logs: 7 years (financial/legal compliance)
- Time-lapse equipment data: retained only as long as necessary
10. Your Rights (UK GDPR)
You have the right to:
- Access your data
- Rectify inaccurate information
- Erase your data (subject to legal obligations)
- Restrict or object to processing
- Withdraw consent at any time
- Object to direct marketing
- Complain to the ICO: www.ico.org.uk
To exercise your rights, email: office@aircamdrone.co.uk
11. Children’s Data
We do not knowingly collect data from children under 13. If we discover such data, we will delete it promptly.
12. Data Security
- SSL encryption for website
- Encrypted file storage where relevant
- Access restricted to authorised personnel
- Secure deletion of data when no longer needed
If a breach occurs, we will notify the ICO and affected parties if required by law.
13. Embedded Content
Embedded content (e.g. YouTube) behaves like a visit to the third-party site. Their privacy policies apply.
14. Updates to This Policy
We review this policy annually or when legal changes occur. This version was last updated on 21 July 2025. You will be notified of material changes via email or our website.
15. Contact Information
Email: office@aircamdrone.co.uk
Phone: 01666 744 042
Thank you for trusting Aircam Drone Services. We are committed to handling your data lawfully, securely, and transparently.